Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@claycraftmaster.com.
- All
- Pre Sale Questions
- After Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Yes, all ceramic products are handmade. If they are not handmade, we will introduce it in the product details.
It usually takes us 3 working days to produce the product, and transportation usually takes 7-15 working days, depending on the distance. Of course, sometimes the package may be delayed due to customs inspection.
Our products are all made by craftsmen with at least 3 years of experience in ceramic production and generally do not have major defects.
Yes, we accept wholesale and customized products, please contact us by email or WhatsApp for specific prices.
After Sale Questions
Hello friend, since we cannot stop the logistics during the transportation process, you can submit an application to us after receiving the goods. We will provide an address after review and you can return the goods according to the address.
When the parcel is delivered, it is not necessarily delivered in person, the parcel may be placed at the door, mailbox, reception desk and other places by the courier, you can try to find it, if you can't find it, please contact our customer service.
Please contact our customer service, we will send a new replacement parcel within 1-2 working days after verifying the parcel information.
Due to the impact of time difference, we may not be able to accurately and quickly reply to your questions, you can directly write to our mailbox, we will reply every day.
